Sprint Store in Albany, NY Closed now

Reviews about Sprint Store

• ★ ★ ★ ★ ★

  June 13, 2020, by Jesse Cimino
  Switched from Verizon to sprint and upgraded to the new galaxy note8 all within a week here, extremely good customer service from Victor who hooked me and my phone up with everything I needed and even transferred my old contacts and messages. Would recommend visiting this store its on the first floor to the left of the food court entrance of the mall, can't speak for the other store located in the mall.
• ★ ☆ ☆ ☆ ☆

  July 04, 2019, by Rosangela Fontana
  I will never change to sprint all because of this store. Couple months back I decided to try the iPhone 7 but I ended up returning it because it was to big. The manager that was there at that time said I could try the iPhone SE which was just another version of the iPhone 5 which I originally had. I initially did not want to go for the deal because it seemed like the same phone to me. But they insisted on me trying the iPhone SE for another 14 days and see how I like it. I tried to return the iPhone SE because it just felt like the same iPhone 5 to me. However when I tried to return it there was another manager telling me I could not possibly return the phone because I was passed the 14 days since when I originally bought the iPhone 7. I was so frustrated. Anyways after days and long waits on the phone with customer service, they ended up only refunding me 499 which was the price of the iPhone SE, but they never refunded me the extra 200 which I originally paid the full price for The iPhone 7. Please avoid this store. Go somewhere where they are consistent with their rules and protocols to avoid issues like this.