Zales in Albany, NY Closed now

Reviews about Zales

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  March 22, 2019, by Dan Dunnigan
  Do yourself a favor and go elsewhere. Staff is clueless and unprofessional. Who swears about their coworkers in front of a customer? Screwed up a custom order and then forgot to even call me to tell me. Went in to check on it after a month of waiting and they told me they didn't know what happened and they couldn't help me because a manager wasn't there that day so I had to come back during the week. Came back during my lunch break and it took forever to find my ring behind the counter because it's such a mess and took even longer to come to the conclusion that I couldn't special order the ring to my size because it was now too short of a time before my wedding and they have no way to track the status of a custom order. HOW IN THE WORLD CAN YOU NOT TRACK A CUSTOM ORDER!? They couldn't even look up my order to prove I paid and wanted to see a credit card statement. If you do buy something from here.... keep your receipt!! Bottom line... unprofessional and un-knowledgeable employees, poor customer service, zero internal controls. Store also looks like it's a low class jeweler. Dirty and unorganized behind the counter. Had a much better experience getting my fiances ring next door at Kay.